Refund Policy

01The short version

We want you to enroll with confidence. If you buy a course and change your mind before you start it, you can have a full refund within 30 days of purchase. Once a course is under way, refunds are considered case by case.

Knowledge Test Prep works differently because it only lasts 3 days, and is explained below.

02Online courses (Drivers Ed)

• Not started: full refund if you ask within 30 days of purchase and have not opened any module.
• Started: a partial refund may be offered, depending on how much of the course has been used.
• Completed, or certificate issued: not refundable.

03Knowledge Test Prep

Access to Knowledge Test Prep starts as soon as your payment goes through and lasts 3 days. Because the full product is available straight away, the fee is not refundable once the 3 days have begun, and access is not extended.

Please buy Test Prep only when you are ready to use the full 3 days. We show this notice before you pay, too.

04Behind-the-wheel training

• Before your first session: full refund if you ask within 30 days of purchase.
• After sessions have started: unused hours may be refunded in part, case by case.
• Need a different time? We would much rather reschedule than refund. Call the office as early as you can and we will move the session.

If you bought behind-the-wheel hours as part of a bundle, the refund is worked out at the bundle price you paid, not the standalone price.

05Our pass guarantee

If you finish the course you bought and do not pass your knowledge test, we keep working with you at no extra charge until you do: extra instruction, the same instructor wherever possible, and no time limit on finishing your course.

Tell us within 30 days of your test. The guarantee is extra help rather than money back, so it sits alongside this refund policy and does not replace it.

06What is not refundable

• courses that have been completed or for which a certificate has been issued;
• Knowledge Test Prep once its 3-day access has begun;
• behind-the-wheel sessions that have already been taught; and
• accounts closed for breaking our Terms of Service, for example by having someone else take the course.

07How to request a refund

Email info@magnoliadriver.com or call +1 (888) 509-2894 with:

• the student’s name and the email address on the account;
• the course or package you bought and roughly when; and
• a short note on why you are asking.

We reply within one business day and tell you whether the refund is approved.

08When the money arrives

Approved refunds go back to the card or account you paid with, through the same payment processor. We send them as soon as they are approved; your bank or card provider may then take 5–10 business days to show the credit.

If you paid in instalments or used a bundle, we will explain exactly what is being refunded before we send it.